How does the Try Before You Buy program work?
Your 21-day period begins when your items are delivered. We’ll authorize your card at checkout - which does set aside funds for the full amount of the order - but you won’t be charged until after the end of the 21-day period.
How do I initiate a return?
Don’t love it? Reach out to us at email@example.com within the 21 day window to start the returns process. Send what you don’t want back to us with free returns. From there, the authorization on your account will be released within a few business days (bank processing time), and you’ll only be charged for what you keep.
Was my card charged when I placed the order?
We validate your card through an authorization for the full amount of the order. You'll see a pending authorization on your statement, but rest assured that's not a charge. We'll only charge your card for the items you decide to keep at the end of your trial period.
We periodically revalidate your card throughout your trial. In these instances, you will see your original authorization disappear, replaced with a new pending charge. Some banks take a few business days to drop the original authorization, so you may see two pending charges for a day or two. Rest assured we will only charge you for the items you keep after you’ve had a chance to try them.
What’s an authorization?
Authorizations are what we use to confirm your ability to pay for items if you choose to keep them. They appear on your statement as pending charges. Similar to when a hotel puts a hold on your credit card, we release the funds after checkout and only charge you for the items you kept.
When does the 21-day period begin?
We track when the package was delivered to your house, which starts the 21-day period. You have until the end of your 21-day period to postmark returns.
How do you know not to charge my card for the items I’m returning?
We provide an ample amount of time for any returns to arrive at our warehouse before charging your card. Once the items are returned, we inspect and update your order status so you will not be charged.
What if I decided to keep the items but then want to initiate a return after the end of my trial?
No problem! Our regular 60 day Gladness Guarantee is still in effect, so feel free to reach out beyond the 21-day period to start the refund process.